Refund & Return Policy

Last updated: October 2026

Hardware returns

• Return unopened, unused hardware in original packaging within 30 days of delivery for a full product refund.
• Opened items may be accepted at our discretion (a restocking fee may apply); defective items are covered by warranty.
• Email support@genzeetechnologies.store for a return authorization first. Return shipping is the customer's responsibility unless the item is defective or sent in error.

Refund timing

Refunds go to the original payment method within 5–10 business days of us receiving and inspecting the return.

Service call satisfaction

If an on-site visit doesn't resolve the issue we diagnosed, contact us within 7 days and we will send a technician back at no extra cost or refund the visit fee, where the problem lies in the hardware or home network we serviced. Issues caused by your internet provider's service are outside our control.

Genzee Technologies is an independent technology retailer and on-site support service provider. We are completely independent and not affiliated, partnered, or endorsed by any Canadian network provider or telecom company (such as Rogers, Bell, Telus, Shaw, Videotron, etc.).