Terms of Service
Last updated: October 2026
Genzee Technologies is an independent technology retailer and on-site support service provider. We are completely independent and not affiliated, partnered, or endorsed by any Canadian network provider or telecom company (such as Rogers, Bell, Telus, Shaw, Videotron, etc.).
Hardware sales
Products are new and sold at the CAD prices shown at checkout, plus applicable GST/HST/PST and shipping. We may correct pricing errors and cancel affected orders with a full refund.
Warranty
Hardware carries the manufacturer's warranty. We help you with claims during the warranty period. Warranty does not cover misuse, physical damage or unauthorized modification. Nothing here limits your rights under Canadian consumer protection law.
On-site visits
- Visits are subject to technician availability in your area; we confirm by phone or email.
- Reschedule or cancel at least 24 hours before your slot at no charge.
- Cancellations with less than 24 hours' notice, or no-access/no-show, may incur a missed-visit fee.
- A responsible adult must be present. Our technicians work on your hardware and local network, and cannot change your ISP account or plan.
Liability
To the extent permitted by law, Genzee is not liable for indirect or consequential losses, or for outages caused by your internet provider.
Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada applicable there.